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Power User Insights are guest blogs written by advanced users who share their tips, tactics and techniques so you can get the most out of Acronis products. He brings over 30 years of experience as an enthusiast and custom computer builder with a passion for data handling and storage.
There are a few instances, but a common example is the use of a hard disk RAID array. Why are they doing it? The result is the best of all possibilities.
Determining which drivers your system uses requires a few steps. For Windows 8 or Windows 10, right-click the Windows Start button. Find and select Device Manager , as illustrated below. In all likelihood, it is a driver issue that you should be able to correct by installing updated drivers or rolling back to previous drivers.
As you can see in the graphic above, there are four Storage Controllers on this computer. To determine which driver is used, double-click on the desired Storage Controller entry. This will display the Properties window. Write down the Driver Date and the Driver Version found here for future reference. In our example, we find:. Click on the Details tab of the Properties window and select Inf name from the drop-down menu under Property.
How do we find where this driver is in our installed Windows OS? If you see something else on your screen, then you do not have an Admin Command Prompt open. You will need to find out how to do so on your computer. To find our Storage Controller driver, we will first use the Windows utility known as Pnputil. This utility can be used to manage device drivers in a Windows installation and help determine where our driver file is located.
Press the Enter key and the utility will produce a list of all device drivers on your computer, as illustrated below. Scroll down the list until you find the Published name of your driver, then record the Original name of the driver file as illustrated below.
In our example, we find that the Original name of our Storage Controller driver is iastorac. We will use this name and the Command prompt to locate the driver. To locate the Storage Controller driver, use the Dir command at the command prompt. To start a clean work space, you can clear the command prompt window by typing cls and pressing the Enter key. In our example, we would type dir iastorac.
You should see a result similar to the one below. As you can see, our command shows the path to the driver file location in the Windows Driver Store File Repository. To see more of the Command Prompt window than what is illustrated above, right-click the Command Prompt title bar and select Properties.
For some, text size can be an issue. You can adjust text size by right-clicking the Title Bar , selecting Properties , followed by the Font tab, and choosing an appropriate font size. Open Acronis True Image on your computer and then select the Tools option from the left column.
Then locate the Media Builder Tool icon and click to select the tool. Your screen should match the screenshot below. Choose your appropriate version of Windows. If you do not already have the Windows PE ADK installed on your computer, you will be prompted to download and install the appropriate software onto your computer.
An Explorer window will open where you can select a driver path, as illustrated below. This screen is where we will use the file path found with the Dir command and saved in Notepad to locate our needed Inf file. Once you have pasted the path into the File name field, click the Open button and Explorer will navigate to the path location, revealing the needed Inf file for selection, as illustrated below.
Select the Inf file and then click Open. As you can see, the needed driver file has been successfully added in to the tool for injection into the created media. Repeat this process for any additional drivers you wish to add, including Bluetooth devices, additional Storage Controller drivers, network adapter drivers, etc.
It is strongly suggested that you use a new blank drive. The next screen, pictured above, shows the media type being created, the space required, and the target to which the media will be created. Click the green Proceed button to create the media. Next you will see the media-creation process, which indicates the actions being performed and the progress. Next you should see a Success screen with some instructions regarding the use of your Recovery Media. How can we verify that the driver file was added?
We simply need to check the log file. Using Explorer , navigate to:. Look for the log that has the same date and time of when you created your media. The log is a text file so double clicking on it will open it in Notepad.
Toward the end of the log you will find a section for Updating drivers. If there are any errors, you will see them here.
Keep in mind, it is possible to add other drivers to your Recovery Media at this stage as well. If after creating your Recovery Media you find that a device e. In most cases, a non-working device in Recovery media is due to a lack of driver support.
Skip to main content. When would you need to add another driver? Gather the required information about your drivers Determining which drivers your system uses requires a few steps. To copy: Position your cursor at the start of the driver path, hold down the left mouse button and highlight the entire path. Then click the left mouse button to copy the path. To paste: Position your cursor inside the Notepad window, click the left mouse button and select Paste. The path will appear in the Notepad.
Save this Notepad to an easily remembered location so it can be retrieved when creating the Recovery Media. On this screen select the WinPE-based media. Download Acronis True Image Now! Power User Insights. Acronis True Image.

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